Bliss Digital Agency: Human Centred Design & User Experience UX- Melbourne & Sydney

Human-centred design is all about designing meaningful experiences for people. Our design solutions are born out of deep empathy with the people we are designing for. We start by generating ideas. We prototype. We test and refine our ideas on the people the designs are intended for. The end result: innovative human-centred solutions that impact people positively in the world.

Bliss is a respected leader in Human-centred Design, User Experience (UX) Design and User Interface (UI) design. For over 17 years (since 2002), we have been pioneers in the space and played a major role in defining the nation’s digital landscape.

Talk to our UX team today

Discovery and Audience Research

Our design team, including our strategists, UX-UI designers, producers and developers love to dive in and engage with your users to uncover their needs. We see user research as the critical part of our process, and our team enjoys talking with your audience; practising empathic listening and learning about their world. We provide platforms for people to express their needs, attitudes and frustrations in an open and secure environment.

Ideation and Prototyping

We see design as the art of identifying new opportunities, solving challenges elegantly and improving people’s lives. How can we exceed expectations? How can we make a genuine difference to people? In the ideation phase, we make sense of what we learned about your audience, identify opportunities for design, and prototype possible solutions. We believe in making prototypes that look and feel as close to the real thing as possible; we make interactive wireframes and visual concepts, across all major digital devices.

Testing and Refinement

We invite your audience to test our prototypes extensively. Our testing is highly tactile; users get to touch and interact with the solution, and our designers are present to observe and listen. Insights are collated and presented, refinements are made and merged into our final solution.

Implementation

The implementation phase is where our team will bring your solution to life, and eventually, to market. You can be confident that our solution will be a success because we have kept the very people you’re looking to serve at the heart of the process from day one. Take a look – our work speaks for itself.

Accessibility and Standards Compliance

In addition, our team is proficient in inclusive design and accessibility. We believe this expertise is critical in today’s digital environment. Our designers were early adopters, and we have many years of experience in delivering successful government and non-government web projects that require full WCAG 2.1 compliance and conformance to the DTA Digital Service Standard.